FAQs

How long does delivery take?

Delivery can take 5 – 20 working days depending on your location. Please see approximate delivery times at our Shipping & Delivery page.

While we deliver to most parts of the world, there are certain locations that we are currently unable to deliver to.

Please see our Shipping and Delivery page for further details.

We deliver to home, work and P.O addresses. If you are using a work address please ensure you include any delivery details so the courier can find your location easily, e.g. company name, street of entrance, level number.

If you have any queries with regard to the whereabouts of your parcel, you can track your item through using your tracking number. The tracking number can be found in the order dispatch notification email.

Please contact us at orders@bejouh.com if you are unable to find your tracking number.

Once your parcel has been collected and scanned by our delivery courier, you will receive an email notification to confirm dispatch. Regular delivery updates will follow after that.

We can only accept a return for a refund if the following criteria is met:

• • Product is defective or damaged
  • Product is not as described
  • Product must be unopened
  • Product must be in original packaging
  • Product must be unused
  • Product must not be damaged

We can only exchange items if they are defective or damaged, or not as described. 

To request a refund or exchange, you must first contact us by emailing, returns@bejouh.com. Please include your proof of purchase and the reason for return or exchange.

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund. Please see our Return and Refund Policy for further information.

All Bejouh jewellery has Nickel release rate less than, or equal to, 0.6 micrograms per square centimetre, per week. Under EU REACH regulations our jewellery is compliant due to low Nickel content.

Whilst still meeting the EU REACH regulations, our “Hypoallergenic” labelled items do not have mixed metal plating on the post, which sensitive ears can react to.

It is unlikely to cause a reaction, however we do recommend those with sensitive skin to use our Sterling Silver, Surgical Steel and Titanium jewellery. These are the kindest to skin as they are a pure metal with a low mix of other alloys.

All of Bejouh’s Sterling Silver is certified and tested to meet the true fineness of 92.5% pure silver. Please note Sterling silver is still an alloy and 7.5% will be made of other elements. This collection should be avoided if you are allergic to Copper.

All earring posts in the Sterling Silver collection are certified 925 Sterling Silver and are suitable for piercings.

We’re always happy to hear from influencers who are keen to work with us. Please contact us by emailing, hi@bejouh.com.

We’re keen to hear from talented designers. Please get in touch with us by emailing, hi@bejouh.com.